Frequently Asked Questions
Reservation & Planning
Do I need to make a reservation to get a hammam treatment?
Walk-ins are welcome, subject to availability. We recommend booking in advance to secure your preferred time.
How far in advance should I make a reservation?
At least one day in advance is recommended. For groups, earlier booking increases availability.
How can I make a reservation?
By phone, online, via WhatsApp, or email.
What is the cancellation policy?
Reservations can be cancelled up to 24 hours in advance.
Do you offer transportation assistance?
Yes. Our team can assist with transportation. This service is complimentary, subject to availability. Taxi arrangements can also be made.
Your Visit
What are your opening hours for hammam treatments?
Open six days a week, from 08:00 to 22:00. Closed on Mondays. Last recommended booking time is 20:30.
What should I bring with me?
Pestemal, slippers, towels, shampoo, and disposable underwear are provided. Hairdryers and basic amenities are available. You may bring a swimsuit or personal care products if you prefer.
Can I bring and use my own personal care products?
Yes, as long as they do not damage the hammam’s historic surfaces.
How long does a hammam treatment take?
Treatments typically last between 1 and 3 hours. We recommend allowing at least 30 minutes before and after to change and relax. You are welcome to enjoy the spaces at your own pace during opening hours.
I will be accompanied by a guest who will not receive a treatment. Is there a waiting area?
Yes. Guests may wait in the foyer, the cold room, or the garden when weather permits.
What are your guidelines for children in the hammam?
Guests of all ages are welcome under parental supervision. Ages 0–5 join free and may share a therapist with a parent. Ages 6–11 can enjoy the “Little Bubbles” treatment. Treatments require accompaniment by a parent of the same gender.
Facilities & Practical Information
Do you have private areas for treatments?
Semi-private treatment areas (halvets) are available within the common space. Please contact us in advance for arrangements.
Do you have private rooms for couples or families? Can I receive treatments together with my partner?
No. As a historic double hammam, treatments take place in gender-separate areas.
Can men and women receive treatments at the same time?
Yes. Separate sections allow simultaneous treatments.
How many guests can be served at the same time?
Up to 10 guests in each of the women’s and men’s sections.
Do you have a sauna or a pool?
No. The hammam offers traditional bathing services only.
Is parking available?
There is no private parking, but several options are available nearby.
Do you offer hairdressing services? Are hair dryers available?
Hairdressing services are not offered. Hair dryers are available.
Are the exfoliating mitts single-use?
Yes. Kese mitts are single-use and provided to guests after the treatment.
Health & Personal Considerations
Can pregnant guests use the hammam?
Hammam services are not generally recommended during pregnancy. Please consult your doctor before visiting. The hammam does not accept responsibility for related risks.
Is it possible to use the hammam during my menstrual period?
Yes, with appropriate hygiene products.